Terms & Conditions
Application of terms
These terms and conditions apply to all transactions made. Please read them carefully. They do not affect your statutory rights.
Subject to any variation as below, the Contract shall be on these terms and conditions to the exclusion of all other terms and conditions (including any terms or conditions which you purport to apply under any purchase order, confirmation of order, specification or other document).
No terms or conditions endorsed on, delivered with or contained in your purchase order, confirmation of order, specification or other document shall form part of the Contract simply as a result of such document being referred to in the Contract.
These terms and conditions apply to all our sales and any variation to these terms and conditions and any representations about the goods shall have no effect unless expressly agreed in writing and signed by the Managing Director of the Shelton Imports Limited. We may change these terms and conditions at any time. Any changes will take effect on the date above.
You acknowledge that you have not relied on any statement, promise or representation made or given by or on behalf of Shelton Imports Limited which is not set out in the Contract. Nothing in this condition shall exclude or limit our liability for fraudulent misrepresentation.
Any quotation is given on the basis that no Contract shall come into existence until we despatch an acknowledgement of order to you. Any quotation is valid for a period of [14 days] only, provided that we have not previously withdrawn it.
Our Contract
You will have an opportunity to check and correct your order before you send it to us.
Each order or acceptance of a quotation for goods by you from us shall be deemed to be an offer by you to buy the goods subject to these terms and conditions.
After you send us an order we will give you an Order Reference Number and details of the goods you have ordered. We will send the same details to you in a confirmation e-mail (“an acknowledgement of order”).
When deciding whether or not to accept your order we may use certain information about you, including any received from credit reference agency checks with Experian Limited (or other such similar agencies). In particular, we may pass your details to Experian (or other such similar agencies) for them to check against certain public and private databases. Experian (or other such similar agencies) may keep a record to use in future security checks. This helps to protect you and us against fraudulent transactions.
No order placed shall be deemed to be accepted by us until a written acknowledgement of order is issued by us or (if earlier) we deliver the goods to you.
Prices and Payment
The price for the goods shall be based on the rate prevailing at the date of our acknowledgement of order. All prices shall be as stated in our acknowledgement of order.
We reserve the right, by giving notice to you at any time before delivery, to increase the price of such of the goods as have not been delivered to reflect any increase in the cost to us which is due to any factor beyond our control (including, but not limited to, any foreign exchange fluctuation, currency regulation, alteration of duties, change in legislation, or in labour, materials, supply or transportation costs), any change in delivery dates, quantities or specifications for the goods which is requested by your, or any delay caused by any of your instructions or your failure to give us adequate information or instructions
All prices are exclusive of VAT, delivery, packaging, loading, unloading, shipping, carriage, insurance and other charges and duties, which you shall pay in addition (if applicable) when you are due to pay for the goods.
You shall pay, in pounds sterling, the total amount of the order within fourteen (14) days of the date of the invoice. Time for payment shall be of the essence.
No payment shall be deemed to have been received until we have received cleared funds.
If you fail to make full payment of any sum by the due date, we reserve the right to charge interest at 3% above the Bank of England base rate on such sum from the due date for payment, accruing on a daily basis until payment made, whether before or after any judgment.
Prices, offers and goods are subject to availability and may change before (but not after) we accept your order. If something becomes unavailable we may offer you an alternative.
Description
The quantity and description of the goods shall be set out in our quotation or acknowledgement of order. All samples, drawings, descriptive matter, specifications and advertising issued by us and any descriptions or illustrations contained in our catalogues or brochures are issued or published for the sole purpose of giving an approximate idea of the goods described in them. They shall not form part of the Contract and this is not a sale by sample.
Early payments and Bulk buy discount
If you make a full payment within 7 days of the date of the invoice, we may (at our sole discretion) give you an extra 2.5% of discount off the cost of the goods.
Our bulk buy discounts apply for the coffee cubes, in the following scale:
1-48 dozen price per cube £0.24
49-96 dozen, price per cube £0.23
Over 97 dozen, the price per cube £0.21
Delivery
Delivery must be to an address in the United Kingdom. Smaller orders will be sent via Royal Mail; larger orders may be sent by courier and will require a signature.
Any dates specified by us for delivery of the goods are intended to be an estimate only and time for delivery shall not be made of the essence by notice. Occasionally delivery times may be affected by factors beyond our control. We will inform you if we become aware of an unexpected delay. If no delivery dates are specified, delivery shall be within a reasonable time.
We shall not be liable for any direct, indirect or consequential loss (all three of which terms include, without limitation, pure economic loss, loss of profits, loss of business, depletion of goodwill and similar loss), costs, damages, charges or expenses caused directly or indirectly by any delay in the delivery of the goods (even if caused by our negligence), nor shall any delay entitle you to terminate or rescind the Contract unless such delay exceeds [180] days.
We may deliver the goods by separate installments. Each separate installment shall be invoiced and paid for in accordance with the provisions of the Contract. Each installment shall be a separate Contract and no cancellation or termination of any one Contract relating to an installment shall entitle you to repudiate or cancel any other Contract or installment.
Missing, Damaged or Incorrect Orders
If you do not receive all of your goods or in the unlikely event that a good arrives damaged, please contact us as soon as possible and in any event no later than [24 hours] of the time of arrival of the goods.
We shall not be liable for any non-delivery of the goods (even if caused by our negligence) unless you give us written notice of such non-delivery within [2] days of the date when the goods would in the ordinary course of events have been received. Our liability for non-delivery of the goods shall be limited to replacing the goods within a reasonable time or issuing a credit note at the pro rata Contract rate against any invoice raised for such goods.
Cancellations
Subject always to the following terms, you can cancel your purchase at any time either before or up to 3 working days following the day you receive the goods. In this case, upon returning the good(s) to us (and subject always to the following terms and conditions), you will receive a full refund of the price paid for the goods in accordance with these terms and conditions.
When you return a good to us because you have cancelled your purchase (see above), we will process the refund due to you as soon as possible and, in any case, within [30] days of the day you have given notice of your cancellation. In this case, we will refund the price of the good in full, including the cost of sending the item to you. [However, you will be responsible for the cost of returning the item to us. We will usually refund any money received from you using the same method originally used by you to pay for your purchase.]
In order for us to provide a refund pursuant to these terms and conditions, the following conditions must be satisfied:
the good must be complete and in ‘as new’ condition (for example, without limitation, if you have opened the box to examine the good you must have done so without damaging or marking the good or packaging);
any seal on the packaging must not have been broken;
the good must not have been used; and
the good must be returned with the original box and packing you received with it.
We shall not provide a refund in cases where we have customized the goods at your request pursuant to your earlier specification.
General
The goods are at your risk from the time of delivery.
Ownership of the goods shall not pass until we have received in full (in cash or cleared funds) all sums in respect of the goods and all other sums which are (or which become) due to us from you on any account.
The Contract and any dispute or claim arising out of or in connection with it or its subject matter (including non-contractual disputes or claims) shall be governed by English law and the parties submit to the non-exclusive jurisdiction of the English courts.
The parties to the Contract do not intend that any term of the Contract shall be enforceable by virtue of the Contracts (Rights of Third Parties) Act 1999 by any person that is not a party to it.
We reserve the right to refuse or cancel orders at our discretion. If we cancel an order, it will be without charge to you, and we will reimburse any payment made by you.
Additional terms and conditions may apply for prize competitions, pre-release orders and our added value services and offers. If so, you will be alerted to them at the relevant juncture.
ADVICE
The contents of the Website do not constitute advice and should not be relied upon in making or refraining from making any decision.
CHANGES TO WEBSITE
Shelton Imports reserves the right to:
Change or remove (temporarily or permanently) the Website or any part of it without notice and you confirm that Shelton Imports shall not be liable to you for any such change or removal; and change these Terms and Conditions at any time, and your continued use of the Website following any changes shall be deemed your acceptance of such change.
OWNERSHIP
All goods remain the property of Shelton Imports until paid for in full, to Shelton Imports
DELIVERY TIMES
Orders will be sent from Colombia. Items are guaranteed to be delivered within 45 days from the day the order is placed.
DELIVERY CHARGES
The delivery charge is calculated by the total price of the all items ordered; this is automatically calculated in the shopping cart for you. (e.g: orders under £100 incur a delivery charge of £9.99 Inc VAT ~ all other orders above £100 are exclusive of any delivery charges.)
ORDER ENQUIRIES
E-mail (info@sheltonimports.co.uk) or call 0116 2123210
RETURNING GOODS
Any opened/used consumables will not be accepted for refund or exchange.
If you wish to return the goods which are not faulty we will accept returns up to 3 days after you have received the goods (for reference received time for the goods starts from the date you have signed for the goods (signature from Business Post carrier service is recorded for evidence).
The goods must be UNUSED and preferably un-opened or in the same condition in which they were delivered. We reserve the right to charge a 5% fee for returning and refunding the money and there will be a Re-Stocking & Handling fee of up to £20 on the product.
We reserve the right not to refund items that are returned in unusable or unsellable condition, (e.g – out of date, ripped packaging)
PLEASE NOTE: The cost and responsibility of returning non faulty or unwanted goods will also be the responsibility of the customer. We will only issue the refund once the goods are returned to us and we have agreed that the goods and packaging are in a satisfactory re-sellable condition and have not been used.
Whilst we will make every attempt to remedy this type of situation, we must emphasise it is everyone’s interest to ensure the correct items are being ordered and suited for your particular requirements.
PLEASE NOTE: CUSTOMERS HAVE 3 DAYS AFTER RECEIPT OF GOODS TO NOTIFY US OF SUCH A FAULT OR DAMAGE.
COLOURS
The colour of goods may vary slightly from that shown on the website due to limitations of browser software, photo quality and monitors, Shelton Imports also reserve the right to amend any designs or images without prior notice.
STOCK DATES (USE BY / SELL BY)
Shelton Imports have a minimum 1 month policy no product shipped ever has less than 1 month of sale (exceptions can include fresh bake goods – cookies or promotional – low dated stock)
CONSUMER RIGHTS
None of these Terms and Conditions affect your statutory consumer rights.
CANCELLATIONS
You may cancel your coffee and accessories order up until the point when the order has been dispatched, this usually occurs within 16 hours of the order being placed but may be longer or shorter depending on the circumstances. If an order is cancelled before dispatch any charges payments made by the customer will be refunded in full providing the goods have not been dispatched.
If the order is cancelled and the goods have already been dispatched it will be dealt with as a ‘ return ‘. And you the customer will be fully liable under the returns policy stated above.
PLEASE NOTE: By purchasing or entering into a lease agreement with Shelton Imports the above conditions no longer apply. There is a maximum of 24 hours ‘Grace Period’ in which you the customer has chance to cancel the order. However after such time the customer cannot cancel or negate from there agreement, as equipment would have been allocated etc.
REFUNDS ON RETURNED GOODS
Refunds are given by credit or debit cards where possible however in most cases a credit note will be put on the customers account. Orders paid for by cheque or cash will be refunded by Company cheque unless otherwise stated, such amendment may result in a card admin fee of up to 5% depending on the amount. Please note there is a 5% handling charge on all returns as stated in the returns section above.
CHEQUE PAYMENTS
Please make cheques/postal orders payable to Shelton Imports Ltd and send to the contact address together with your order and you contact details by selecting the invoice option on the payment page. Please where possible include as much information as possible such as Order ID numbers and company names.
SITE SECURITY
To arrange an order or pay over the telephone, you can do this by selecting the contact option and someone from Shelton Imports will receive the call to take payment.
You do not have to register to use this site.
PRIVACY
Shelton Imports will never release your company details to third parties or other sources.
VALIDITY
Prices are subject to change without notice. We will however endeavour to maintain the listed prices.
ERRORS & OMISSIONS
The information included in this website have been checked for accuracy. Shelton Imports will accept no liability for any errors or omissions in this information.
PRICES
All prices are in pounds sterling and exclude VAT.
LINKS TO THIRD PARTY WEBSITES
The Website may include links to third party websites that are controlled and maintained by others. Any link to other websites is not an endorsement of such websites and you acknowledge and agree that we are not responsible for the content or availability of any such sites.
COPYRIGHT
All copyright, trade marks and all other intellectual property rights in the Website and its content (including without limitation the Website design, text, graphics and all software and source codes connected with the Website) are owned by or licensed to Shelton Imports or otherwise used by Shelton Imports as permitted by law.
In accessing the Website, you agree that you will access the content solely for your personal or commercial use. None of the content may be downloaded, copied, reproduced, transmitted, stored, sold or distributed without the prior written consent of the copyright holder Shelton Imports.
DISCLAIMERS AND LIMITATION OF LIABILITY
The Website is provided on an “AS IS” and “AS AVAILABLE” basis without any representation or endorsement made and without warranty of any kind whether express or implied, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy.
To the extent permitted by law, Shelton Imports will not be liable for any indirect or consequential loss or damage whatever (including without limitation loss of business, opportunity, data, profits) arising out of or in connection with the use of the Website.
Shelton Imports makes no warranty that the functionality of the Website will be uninterrupted or error free, that defects will be corrected or that the Website or the server that makes it available are free of viruses or anything else, which may be harmful or destructive.
Nothing in these Terms and Conditions shall be construed to exclude or limit the liability of Shelton Imports for death or personal injury as a result of the negligence Shelton Imports or that of its employees or agents.
INDEMNITY
You agree to indemnify and hold Shelton Imports and its employees and agents harmless from and against all liabilities, legal fees, damages, losses, costs and other expenses in relation to any claims or actions brought against Shelton Imports arising out of any breach by you of these Terms and Conditions or other liabilities arising out of your use of this Website.
SEVERANCE
If any of these Terms and Conditions should be determined to be invalid, illegal or unenforceable for any reason by any court of competent jurisdiction then such Term or Condition shall be severed and the remaining Terms and Conditions shall survive and remain in full force and effect and continue to be binding and enforceable.
GOVERNING LAW
These Terms and Conditions shall be governed by and construed in accordance with the law of England and you hereby submit to the exclusive jurisdiction of the English courts.
Shelton Imports © 2009
All Information And Data Contained Within This Website Including Images Are Copyright Of Steven Shelton and Ximena Shelton Of Shelton Imports © 2008 – Or Their Rightful Owners, Used With Permission Only.
Legal Disclaimer
All information contained on the Website is Copyright ©2008 Shelton Imports Ltd.
SHELTON IMPORTS LIMITED
1 Priory Business Park,
Wistow Road,
Kibworth,
Leicester.
LE8 0RX
All trademarks and service marks referred to herein are used solely for identification or description of the applicable goods and services. Unless expressly stated, Shelton Imports Ltd. is not affiliated with any owner of a trademark or service mark identified herein, and Shelton Imports Ltd. makes no statements, express or implied, concerning use of any trademarked product or service. All registered trademarks and servicemarks are the property of their respective owners.
Except as applicable law may provide otherwise, Shelton Imports Ltd. does not consent to the use of its name, or its servicemarks, by any person, except upon written authorization.
Privacy Policy
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998) and according to the Which? Web Trader Code of Practice. We do not pass customer details of information to third parties.
We collect information about you for 2 reasons: firstly, to process your order should you make one and second, to provide you with the best possible service.
If you do not wish to receive any information about us and our services then please email us at contact@shelton imports.co.uk and advise so.
The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly. The personal information which we hold will be held securely in accordance with our internal security policy and the law and the Which? Web Trader Code.
If you have any further questions about privacy, please email us at contact@sheltonimports.co.uk
Disclaimers as to the Information
WHILE EVERY EFFORT IS MADE TO REPORT ACCURATE AND TRUTHFUL INFORMATION, Shelton Imports Ltd. AND/OR ITS RESPECTIVE SUPPLIERS/CONTRIBUTORS MAKE NO REPRESENTATIONS ABOUT THE SUITABILITY OF THE INFORMATION CONTAINED IN THE DOCUMENTS AND RELATED GRAPHICS PUBLISHED ON THIS SERVER FOR ANY PURPOSE. ALL SUCH DOCUMENTS AND RELATED GRAPHICS ARE PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND AND ALL WARRANTIES AND CONDITIONS WITH REGARD TO THIS INFORMATION, INCLUDING ALL IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT ARE SPECIFICALLY DISCLAIMED. IN NO EVENT SHALL Shelton Imports Ltd. AND/OR ITS RESPECTIVE SUPPLIERS/CONTRIBUTORS BE LIABLE FOR ANY SPECIAL, INDIRECT OR CONSEQUENTIAL DAMAGES OR ANY DAMAGES WHATSOEVER RESULTING FROM LOSS OF USE, DATA OR PROFITS, WHETHER IN AN ACTION OF CONTRACT, NEGLIGENCE OR OTHER TORTUOUS ACTION, ARISING OUT OF OR IN CONNECTION WITH THE USE OR PERFORMANCE OF INFORMATION AVAILABLE ON THIS WEBSITE.
Permission to copy and distribute all documents and related graphics from this World Wide Web (WWW) server is granted subject to the following:
The materials provided herein are for internal, non-commercial use only.
Any copies of documents contained within this server or portions thereof must include the above copyright notice.
The documents stored on this server are copyrighted and all rights reserved. You may display them in a private or public setting using a World Wide Web browser.
Trademarks: The following are legal trademarks of Shelton Imports Ltd. Any abuse of these trademarks will be pursued to the maximum extent possible under the law: Shelton Imports Ltd.